PWS2 - Unable to access Adventure Time Pack DLC on Xbox

The team is already aware that some players are experiencing issues accessing the Adventure Time Pack in PowerWash Simulator 2.

In the meantime, please try the following workarounds:

Xbox Series X/S (Consoles)

• As a temporary workaround please try changing the Language and Language Region setting of your Xbox console to English and see if that resolves the problem. You can do this in the Profile and System settings in your console.
  
• Please make sure your console is set as your Home Xbox. You can find detailed steps here: https://support.xbox.com/en-US/help/hardware-network/console/my-home-xbox 
• If you have multiple accounts, please ensure that the account used to purchase the DLC is set as the Home account. You can find more information on how to check how many devices are linked to your account here: https://support.microsoft.com/en-gb/windows/manage-devices-used-with-your-microsoft-account 
• If the DLC was installed while the game was suspended, this can also cause issues. Please try the following steps:
  1. Press the Xbox button on your controller to open the guide.
  2. Make sure the game is highlighted in the mini guide on the left side of the screen, then press the Menu button on your controller.
  3. Select Quit, then restart the game.

Xbox App and Microsoft Store (PC)

1. Go to the Microsoft Devices page: https://account.microsoft.com/devices 
2. Remove your PC from the list, even if it is the device you are currently using. You may see multiple entries for your PC, please remove all of them.
3. Wait one to two minutes, then check again. Your PC should reappear automatically once you launch a Microsoft app.
4. Open the Microsoft Store app on your PC, not the Xbox app.
5. Check for available updates, specifically one called Game Services. If it appears, install it and then close the Store app. Optionally, you can visit the Store page for the DLC and check whether it now shows as Owned or allows you to install it. Even if the Store still shows some DLC as not installed, it may still work in game.
6. Launch the game again and check if the DLC is available.

Please let our Support team know whether this helped, or if you have found another workaround that is not listed above.

We apologize for any inconvenience this may have caused and hope to resolve this issue soon, so players can enjoy the exciting world of Adventure Time as quickly as possible.