Thank you for your interest in our games. Please note that refunds for PowerWash Simulator and PowerWash Simulator 2 are processed directly by the platform or store from which you made the purchase. FuturLab does not process payments or issue refunds directly.
Below, you will find links to the official refund procedures for each platform:
Steam Refund Policy and Request Form
Epic Games Store
Epic Games Refund Policy
Microsoft Store / Xbox & Xbox App on PC
Request a refund for digital games (US)
Get a refund on apps and games (GB)
PlayStation Store (PS4 / PS5)
PlayStation Cancellation, Refunds & Returns FAQ (US)
How to request a refund for a purchase on PlayStation Store (GB)
Nintendo eShop (Switch)
Refund Request for Downloaded Game or DLC (US)
Nintendo eShop Returns Policy (GB)
Important notes:
Refund policies can differ in different regions. Please make sure to refer to the retailer portal relevant to your region.
Each store has its own eligibility criteria and timeframes for refunds.
Generally, refunds are only granted within a limited period after purchase and if certain conditions (such as playtime limits) are met.
If your request is related to technical issues, we recommend checking our troubleshooting articles or contacting our Support Team first - this can sometimes resolve the issue without needing a refund.
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