Known Issues - 24/11

FIXED on 24/11:

- Switch 2 progress can be lost when saving
- Empty in-game store on PS5

- Scissor Lift stuck in Theatre Job
- PowerWash Points Cap notification removal and increase of maximum points
- Steam Deck resolution issue

We’re aware that some players are currently running into the issues listed below, and our team is already investigating or working on fixes.  

There’s no need to contact Support about these specific problems - we’re receiving a high volume of requests right now, and it may take us a while to get back to you.

All/Multiple platforms 

- After recalling the Soap for the second time in multiplayer, players are no longer able to use it. Reloading level will fix this.

- Football interaction stops working after helper picks up football.

- The controller that confirms the start of a Split Screen session will automatically become Player 2.

- VSync and Target Frame Rate discrepancy causes FPS instability. (Steam, Windows, Epic)

- Fully watching credits causes helpers to disconnect from the Multiplayer Session. Host is sent back to home base.

- Gnomes can become stuck in helpers hands if picked up in multiplayer. Returning to home base or reloading the level will fix this.

- Helper doesn’t keep all PowerWash Points if leaving a level before completion.

- Player animations don’t always show for other players.

- Manually selecting the items in the Free Play Job Select screen shows dollars instead of PowerWash Points. Points will still be earned.

Workaround: Using controls/keybinds to navigate the pages. 

- The host loading back to the Home Base from a job whilst the client is in the loading screen results in an endless loading screen for the client. Ending co-op session will pull helper out of this and take helper back to their own Home Base.

- When a Free Play job is complete, returning to it does not reset progress. Using the Reset Job button instead of Start Job will give intended result.

- Spawned dirty furniture is immediately cleaned and not visible for the helper in multiplayer.

- A partially finished map will not award the achievements that require a task to be finished last. Currently needs whole level to be done.

- Lock Mouse to screen not working correctly.

- Scissor lift can get stuck when spamming the nozzle and lift buttons. Reload level to fix this.

- Controls settings show the M+K despite using a controller if the player changed the control presets. Changing jobs or pressing on the game screen with a mouse and then a controller should fix this.

- Game runs in slow motion when set to Windowed mode with non 1080p resolution.

- Reticle sometimes stays to the side of the screen. Toggling aim mode on and off will pull this back to intended position.

- Chains on arrow sign in the Fun House not moving as intended and an Invisible wall in the Fun House.

Epic Games 

- Multiple menus can open if the Touch Pad/View button is pressed.

- Players can be unable to join the Multiplayer session after accepting an invitation. Join using Social Overlay or Room Code.

- Game can crash when GPU is consistently above 90% utilisation.

PlayStation 5 

- Client's application can crash during loading when the host disconnect from the internet.

Steam 

- Placement mode will keep opening itself if you open the Steam friends list with a shortcut and close it with Escape key. Reload the game or change the display with ALT+TAB fixes this.

- The navigation equipment height restrictions can render it impossible to place depending on its previous placement height. Placing on a level closer to the desired level first should fix this.

- Dirt isn’t cleaning. Your specs may be lower than recommended. Please check these against our recommended specs here: Minimum and Recommended System Requirements for PowerWash Simulator

Switch 2 

- PowerWash Simulator 2 experiences some performance issues while washing in multiplayer, which we plan to fix with further optimisations.

- The game will sometimes crash when closing the menu after waking the console.

- The time between autosaves on Switch longer than intended. (2 minutes). Manually saving a level can help to make sure you have 100% progress.

- Surface Cleaner can crash the game when rapidly switching nozzles and spraying water. Switching between nozzles slowly while using the SwirlForce and spraying water will totally avoid this.

- Player is unable to use touchscreen controls to navigate the menus on Switch 2. This is planned to be fixed in a future update.

Xbox Series X|S 

- Graphical issue can occurs after loading to the Shooting Gallery job for the first time. Reloading the job will fix this.

- Type button becomes unresponsive after resuming the title from suspending state. A game restart should fix this.

- Sometimes crashing to the Xbox Home screen during the loading screen when joining a multiplayer session.

- The game terminates after waiting on "Cross-platform play" screen for 10-20 seconds before clicking Continue.

- Exit and Back button prompts are missing from main menus. Reloading the game should fix this

Achievements and Special Tasks 

- Hatching  A Plan - In the Bandstand job, clean the hatch last.

This job will need to be completed in a single sitting, if the job is left and returned to, the achievement may not trigger.

- Squeaky Clean - In the Town Floats job, clean the Mouse last.

This job will need to be completed in a single sitting, if the job is left and returned to, the achievement may not trigger.

- Tea Time - In the Teapot Tea Room, place a gnome in each seat.

If this is not being rewarded, you may need to change the position of the gnomes or clean the seats/cushions first. Placing the first gnome in seats furthest away can also help with this (see Image) 

We truly appreciate your patience, understanding, and continued support from the PowerWash community.  

The team is working hard to implement improvements as quickly as possible, and your reports and feedback continue to guide our efforts.